Troubleshooting

Logs

LogCraft internal logs are located under LOGCRAFT_HOME/var/log.

The internal.log file contains traces of potential issues and should be the first place to check when troubleshooting. Sending this file to support speeds up resolution, as it’s the first resource they review.

Debug mode

Starting LogCraft in debug mode should only be done at the request of support, as it generates verbose output.

First, stop the service:

systemctl stop logcraft

Then start LogCraft in debug mode by setting the following environment variable:

APP_ENV=dev /opt/logcraft/bin/logcraft start